12 Hacks to Dental Connection for the Oral Healthcare Professional
Kathleen B. Allen, RDH
According to Google, Human connection is the exchange of positive energy between people. The potential of feeling understood and united through human connection is one of the most rewarding elements in life. It has the power to deepen the moment and the bond between people, inspire change and build trust.
I would like to offer 12 Hacks for achieving Dental Connection. {aka human connection between patient and oral health care provider}
Introduce yourself and explain your scheduled appointment plan. Get permission from your patient before proceeding.
Take down and set up each operatory as if your were doing so for a loved one. {you are}
Find a way to relate with every patient no matter age, gender, race etc.
Personalize your approach for every patient: your tone, energy, amount of talking/instruction etc.
Let your energy direct the mood in the operatory. {Not the emotions of your patient}
Commit that every patient who leaves your chair will do so knowing more about their oral health than they did upon arriving to your chair.
Educate before selling
Show respect to everyone in the room: your assistant, patient, office personnel
Show up always as your best. {leave personal problems at home}
Keep your instruments, technique and materials sharp and up to date.
Do your best work; if you are not able to, honestly explain circumstance to the patient.
Always stay in integrity in your work. If the patient would be better served elsewhere, refer.
I have worked in the dental profession for 30+ years. My superpower is connecting with my patients. They trust me. Not every conversation I have with my patients is easy, but it is always honest. They know I care about them. They schedule the treatment I recommend. The magic of a successful dental connection is based on understanding and love. The rewards are priceless.
